A procurement manager at a Taiwanese polyester resin manufacturer spent most of a Tuesday afternoon in a phone call with a German coatings customer — and the argument boiled down to a single question: why did the batch look slightly off-white when it should have been white? The answer, once they traced it, was 1 4-Cyclohexanedicarboxylic Acid (CAS 1076-97-7) that had sat in a non-temperature-controlled warehouse for six weeks before processing. The compound itself was fine; the handling was not.